04 November 2024

Empat Langkah Pemko Palangka Raya Tingkatkan Kualitas Layanan Publik

Admin 2 Monday, November 04, 2024 Berita , Daerah , Palangka Raya , Terbaru

Plt Asisten Administrasi Umum Setda Kota Palangka Raya, Dedi Purwantoro. (ist)

LIPUTANSBM, PALANGKA RAYA - Pemerintah Kota Palangka Raya terus berupaya meningkatkan kualitas pelayanan publik. Plt Asisten Administrasi Umum Setda Kota Palangka Raya, Dedi Purwantoro, menegaskan pentingnya peningkatan kompetensi dan pengetahuan bagi aparatur sebagai bagian dari komitmen untuk menghadirkan pelayanan yang prima dan profesional.

Hal ini disampaikannya saat membuka acara Peningkatan Kompetensi dan Pengetahuan bagi Pegawai Tidak Tetap (PTT) Dinas Perhubungan di Ballroom Aurila Hotel, Palangka Raya, Senin (4/11/2024).

Dedi menyampaikan empat poin utama yang harus diperhatikan dalam upaya meningkatkan kualitas pelayanan kepada masyarakat.

Pertama, peningkatan kompetensi teknis. Melalui pelatihan ini, Dedi berharap para peserta dapat meningkatkan keterampilan dalam pengelolaan transportasi, pemahaman regulasi lalu lintas, serta penerapan teknologi terbaru di sektor transportasi.

Kedua, pengembangan sikap dan etika pelayanan. Menurut Dedi, selain keterampilan teknis, etika dalam melayani masyarakat sangat penting.

"Sikap ramah, sabar, dan responsif adalah kunci untuk menciptakan citra positif bagi instansi," ujarnya.

Ketiga, kemampuan beradaptasi dengan perkembangan teknologi dan regulasi. Dedi mengingatkan bahwa di era digital ini, regulasi dan teknologi di sektor transportasi berkembang cepat, dan peserta diharapkan mampu mengikuti perubahan ini untuk memberikan layanan sesuai standar terbaru.

Keempat, kemampuan bekerja sama dan berkolaborasi.

"Kerja sama antara pegawai dan stakeholder lain sangat penting untuk menciptakan solusi yang efektif dalam menghadapi tantangan di lapangan," ungkapnya.

Dedi menegaskan bahwa Pemkot Palangka Raya berkomitmen untuk terus meningkatkan kualitas pelayanan publik.

"Semua ini bisa terwujud apabila kita memiliki semangat untuk terus belajar, berinovasi, dan memberikan yang terbaik bagi masyarakat," pungkasnya.

Pewarta : Antonius Sepriyono

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